Shaneice B.

A highly motivated, customer-focused support specialist with a 7-year proven record of maintaining CSAT above 95%, meeting SLA targets, and resolving 250+ inquiries daily using tools like Freshdesk, Zendesk, and CRM workflows. Strong communicator with a track record of collaboration, problem-solving, and selfless teamwork in fast-paced environments. Recognized as employee of the month for consistently delivering exceptional customer service and contributing innovative ideas that have directly enhanced business performance. Adept at thinking creatively to find solutions, showing empathy, and delivering timely solutions that build customer loyalty and improve customer experience. Core Skills Customer Support: Ticket Resolution, Cold Call, Live Chat, Email &Phone Support, Complaint Resolution, De-escalation CRM Tools: Zendesk, Freshdesk, WooCommerce, Zoho, Amazon Seller Central, Shopify, Slack, HubSpot Microsoft Office: Word, Excel, PowerPoint, Outlook Google Apps: Gmail, Docs, Sheets Remote Readiness: Self-Management, Cross-Time-Zone Availability, Reliable High-Speed Internet, Home Workspace Core Skills: Multitasking | Problem-Solving | Customer Focus Mindset |Active Listening | Attention to Detail | Empathy