Mikkailo B.

E-commerce Customer Support Specialist | Email, Chat & Shopify Support

Need a dependable Customer Support Specialist who can keep your customers happy while saving you time? I help businesses provide fast, professional, and empathetic customer support through email and live chat. With over $8K earned and 1,900+ hours on Upwork, I've helped businesses provide fast, empathetic, and professional customer support, I understand how responsive, empathetic support improves customer satisfaction and retention. I can help with: ✅ Respond to customer inquiries professionally via email and chat. ✅ Resolve order issues, refunds, and shipping concerns. ✅ Handle complaints with empathy to improve customer satisfaction. ✅ Support Shopify stores using Zendesk and CRM systems. I pride myself on responding professionally, resolving issues efficiently, and creating positive experiences that keep customers coming back. I'm comfortable working independently, following SOPs, and quickly adapting to new tools and workflows. If you're looking for a reliable support specialist who communicates clearly and genuinely cares about your customers, I'd love to become part of your team.