Mira C.

SDR | Cold Calling | Customer Support | Lead Generation

Dedicated and results-driven professional with 15+ years of experience in manufacturing and 6+ years in the BPO industry, with a strong background in Sales Development, Customer Service, Chat Support, Quality Assurance, and Leadership. Experienced as a Sales Development Representative (SDR) handling cold calling, outbound prospecting, email outreach, lead qualification, CRM management, and appointment setting. Skilled in engaging prospects, identifying business needs, overcoming objections, and building relationships that support sales pipeline growth. My BPO experience includes customer service, chat support, and quality analysis, where I developed strong communication, problem-solving, and customer-handling skills while consistently working toward performance and quality targets. I also bring extensive manufacturing experience, having worked as a Quality Inspector and Supervisor, with hands-on experience in quality control, team supervision, coaching, process compliance, and maintaining high production standards. I am known for being reliable, persistent, adaptable, and detail-oriented, with the ability to learn quickly, manage multiple priorities, and work effectively both independently and as part of a team. I am dependable, fast to learn, and committed to delivering consistent quality—whether in manufacturing, customer support, or virtual roles. Let’s work together and make an impact.