Gabriella C.

I am experienced in Social Media Marketing, as well as, Influencer Marketing and Customer Service. I was in charge of three different brands social media - conversing with our customers via DM, comments, and posts. I calculated our Social Analytics for each brand, per month, utilizing Social Blade, Twitter Analytics, and Instagram/Facebook analytics. I created content for Twitter, and for a brief time, for Instagram and Facebook. I assisted with the social media content for numerous campaigns, both evergreen and product launching. I handled customer service emails before the company hired a CX manager - I conversed with customers via email and handled all issues via Freshdesk. I transitioned into a new role, Marketing Coordinator - handling all Influencer accounts and Influencer events. I calculated analytics for each influencers' Instagram story, as well as, built lists out for individuals who will be receiving product during campaigns and outreach. I was in charged of 300+ influencers. I am knowledgeable in content calendar creation and all social media platforms. I enjoy talking to customers, both online and via email, making sure all questions are asked, keeping the brand voice, but also making it personalized.