Rohit D.Private profile: Upwork shows its earnings only to signed-in members, so we check it every few weeks, not daily. MRR here is a rough estimate (Upwork's six-month earnings ÷ months active). Last read Nov 5, 2026.

• Provided 24x 7 Application support to SaaS-based apps like PayeeChoice (Banking App) via email or phone call from July 22 to present. • Assist client for onboarding a new client and guiding them about the platform features. • Incident, Problem and Change management – Document, Log, track and manage incidents through to resolution using JIRA tool. • Provide RCA and recommend long term solutions to reoccurring issues. • Maintenance- participating in maintenance activities such as patching, upgrades, and backups of the application and keep updating stakeholder about the activities. • Collaboration: Work closely developers, database admins, and infra teams to resolve issues. • Continuous Improvement: Proactively suggest improvements in system performance, processes, and overall support strategy. • Monitoring health and performance of the application, incoming and outgoing files via server, performing regular health checks via user interface and backend using MY SQL, AWS CloudWatch, S3 bucket, ASES, Logs analysis, Elastic search, Kibana, Swagger, OPEN API. • Updating payment statuses, payee statuses or any requested data from bank side using MySQL queries to resolve issues with stuck or unprocessed payments. • Design and Developed test cases on PROD, UAT, QC, and CTE environments to ensure product accuracy. Experience in API Testing in payment domain. • Created and sent API calls using SWAGGER API, POSTMAN and webhook calls in production/UAT and for test cases and for stuck payment. • Knowledge about core Java. (Java SE (Standard Edition), Object-Oriented, Programming (OOPS) concepts, Multithreading, Java Memory Management, Flow control, Exception Handling, Collection and Generic)