Eunice C.

Cisco Certified Technical Support

CCNA-certified Tech and Application Support professional with 7+ years of experience in network troubleshooting, customer technical support, and infrastructure maintenance. Skilled in Cisco switching, routing and adept at diagnosing connectivity issues, delivering Tier III support, and maintaining reliable operations across diverse environments. I'm well versed in all communication channels: phone, live chat and email Tools, Platforms & Ticketing • Cisco Packet Tracer • Wireshark; Zabbix; Splunk • Python • Jira • Salesforce • Zendesk; Freshdesk; Freshchat • Citrix; Anydesk; LogMeIn Rescue • Google Workspace; Microsoft 365; Zoom; Google Meet; Discord; Microsoft Active Directory

🇵🇭Itogon, Philippines$6/hr100% JSSSince May 2019

Earnings and projects

MRR

$0$0

Last 6 months ÷ 6

#283,632 / 412,022 / 412k

🇵🇭#43,281 / 56,319 / 56.3k

Revenue, last 30 days

$0$0

Total earnings

$3,565$3.6k

Billed in all: $3,682$3.7k

#283,632 / 412,022 / 412k

🇵🇭#43,281 / 56,319 / 56.3k

Per project

$3,565$3.6k

Projects, last 6 months

#209,850 / 412,022 / 412k

🇵🇭#28,963 / 56,319 / 56.3k

Projects in all

0% fixed100% hourly

#360,671 / 412,022 / 412k

🇵🇭#43,767 / 56,319 / 56.3k

$3.7kNothing earned in the last 30 daysBilled in all, before Upwork's fee · drag across the chart to see what was earned in any stretch

Skills

Email Support Content Moderation Technical Support Phone Support Subject-Matter Expertise Jira Salesforce Zendesk Citrix Splunk Freshworks CRM Freshdesk Cisco Certified Network Associate Wireshark Cisco IOS+5 more

Eunice C.

Earnings and projects

Earnings, last 30 days

Skills