Bekir O.

Result-oriented and reliable Technical Engineer with client success proficiency having 4+ years track record in troubleshooting issues and improving operation processes that lead to client renewal, hundreds of $$ saved or organized environment. I maintained SaaS and marketing tools, IAM platforms, Cloud systems and integrate them together for efficient data flow ensuring 100% accuracy rate. Proven expertise in troubleshooting hundreds of technical challenges for world class companies, implementing API integrations, SSO implementation and SAML setup, ensuring optimal performance. Adept at driving customer success and revenue growth through innovative solutions. With providing significant effort I usually supported 20+ clients daily, achieving over 95% successful problem solving rate. Familiar with JavaScript, PHP, and Python building custom web solutions with a proactive approach to embrace new technologies. ** Skills and Tech stack ** -- Tech savvy | Problem solving | Decision making | Troubleshooting -- WordPress | Hosting | DNS -- Reporting and Analytics | Power BI -- Technical Support | Maintenance | Service Management | Zendesk | Jira | Confluence -- Asana | Slack | Miro | Hubspot | ClickUp, Airtable -- Web scripting -- Google Cloud, Google Workspace, Azure, Okta, Keycloak I graduated as a Bachelor of Information Technology from high-quality college IPIA and acquired professional skills in technology. Certified for Web Development, User Experience, Customer Support, HubSpot CMS Development from many organizations like Coursera, Linkedin, FreeCodeCamp, HubSpot, Forage and Udemy.