Nicole O.

Thank you for visiting my profile! I bring 9 years of professional experience in e‑commerce support and virtual assistance, specializing in eBay UK and US account management. 🛒 Customer Service Representative (5 years) – Handled listings, customer inquiries, appeals, and case resolutions with professionalism and empathy. 💻 Virtual Assistant (4 years) – Focused on eBay store management, including product listing, order fulfillment, customer service, and issue resolution. Throughout my career, I’ve developed a reputation for being: - Responsive and reliable – I communicate promptly and clearly to resolve issues efficiently. - Patient and client‑focused – I prioritize the needs of clients and customers, ensuring satisfaction and trust. - Organized and adaptable – Skilled at multitasking, meeting deadlines, and adjusting to feedback for continuous improvement. Tools & Platforms I am experienced with: - AutoDS - Zik Analytics - DSM Tool - Yabelle What I Offer I help businesses streamline their eBay operations, improve customer satisfaction, and maintain smooth order management. Whether you need someone to manage listings, handle customer communication, or oversee day‑to‑day store operations, I can provide dependable support tailored to your needs.