Sharmaine T.

Operations/Real Estate Virtual Professional

I am a highly skilled and experienced Virtual Professional / Virtual Assistant with extensive experience supporting U.S.-based businesses in real estate, property management, operations, administration, customer service, sales, and executive support. I am highly organized, detail-oriented, adaptable, and capable of managing multiple priorities, systems, deadlines, and communication channels independently. 🏡 REAL ESTATE & PROPERTY MANAGEMENT ✅ Short-term, mid-term, and long-term rental management ✅ Airbnb, VRBO, Furnished Finder, Zillow, and Apartmentsdotcom listing management ✅ Guest, tenant, owner, and vendor communication ✅ Property onboarding and listing optimization ✅ Transaction coordination and real estate administration ✅ Broker and agent onboarding ✅ Lease renewals, move-ins, and move-outs ✅ Maintenance, cleaning, and turnover coordination ✅ Property inspections and scheduling ✅ Rental pricing and lead management ✅ Transaction document preparation and deadline tracking 📊 OPERATIONS, ADMINISTRATION & DATA MANAGEMENT ✅ Executive and administrative support ✅ CRM management and database maintenance ✅ Data entry, reporting, and spreadsheet management ✅ Email and calendar management ✅ Order processing and invoicing ✅ Payment monitoring and reconciliation support ✅ Payroll and operational reporting ✅ Document preparation and records management ✅ SOP implementation and workflow improvement ✅ Project coordination and research 🛠 PROPERTY MANAGEMENT & BUSINESS SYSTEMS ✅ Hospitable, Hostaway, Hostfully, Escapia, Breezeway, Buildium, Jobber, PriceLabs ✅ Airbnb, VRBO, Furnished Finder, Zillow, Apartmentsdotcom ✅ Stripe, Xero, Spectora Experienced in coordinating communication and workflows between guests, tenants, owners, vendors, maintenance teams, cleaners, and internal staff while ensuring operations run smoothly. 💻 CRM, PROJECT MANAGEMENT & COLLABORATION TOOLS ✅ HubSpot, Salesforce, NetSuite, Podio, Vincere, Pipedrive ✅ MLS, PropStream, Reonomy, Intelius, Appfile, Referral Maker ✅ Asana, Trello, Basecamp, Notion ✅ Google Workspace, Microsoft Office 365 ✅ Slack, Zoom, Microsoft Teams ✅ Dropbox, Google Drive, DocuSign, Dropbox Sign, Dotloop 🤝 CUSTOMER EXPERIENCE, COMMUNICATION & SUPPORT ✅ Customer service and customer experience management ✅ Guest and tenant support ✅ Zendesk ticket management ✅ Multi-channel communication and issue resolution ✅ Sales support and lead follow-up ✅ LinkedIn outreach and lead generation ✅ Vendor and stakeholder communication ✅ Quality assurance and performance monitoring With 7+ years of call center experience and leadership experience as a Team Leader, Coach, Sales Supervisor, and Quality Evaluator, I bring strong communication, problem-solving, and customer service skills to every role. 📈 SALES, MARKETING & LEAD GENERATION ✅ LinkedIn lead generation and outreach ✅ Boolean sourcing and prospect research ✅ CRM lead management and nurturing ✅ Sales follow-up and customer engagement ✅ Basic social media management ✅ Email marketing and campaign support ✅ Market research and listing optimization 👥 LEADERSHIP & TEAM MANAGEMENT ✅ Team leadership and supervision ✅ Virtual assistant management ✅ Customer experience and sales coaching ✅ Training and development ✅ Process improvement and workflow coordination ✅ Performance monitoring and quality assurance ⭐ CORE STRENGTHS ▶️ Highly organized and detail-oriented ▶️ Strong administrative and operational expertise ▶️ Excellent written and verbal communication ▶️ Advanced problem-solving abilities ▶️ Strong deadline and task management skills ▶️ Quick learner with high adaptability ▶️ Process-oriented and proactive mindset ▶️ Strong customer relationship management skills ▶️ Able to work independently and collaboratively in remote environments ▶️ Strong understanding of U.S. real estate and property management operations WHAT I BRING TO A BUSINESS I bring more than task completion—I bring ownership, organization, problem-solving, and operational awareness. I quickly learn systems, identify priorities, maintain accurate records, communicate effectively with stakeholders, and ensure that important details never fall through the cracks. My goal is to provide reliable, proactive support that helps businesses stay organized, efficient, and positioned for growth.