Lhacya B.

Always being young enough to learn while wise enough to teach is a very key trait needed to manage and lead the development of well over 2000 persons at the entry, lead and management levels across 4 locations. In any situation, a leader must be able to see through to the root of the problem while being proactive in seeking a resolution rather than being reactive. In my career, one major issue is being able to make processes simpler, more efficient and profitable for the company. One most recent example is that I have been able to invent and simplify processes that give solid results such as revising the nesting process for an AT&T program that increased speed to proficiency from 160 days to 90 days and decreasing attrition from 35% to 15% in a 30 day rolling period. Working with many remote teams, means being able to use influence to progress and aid in the growth of the individual members of the team. Once that reputation has been built, top talent will be attracted and will then totally lend themselves to achieving the overarching goals of the project. Previous experiences have also included being the customer-facing agent in: Phone Support Chat Support Email Support Front Desk Support Administrative Assistant These entry-level roles groomed and paved the path to more responsibility and higher leadership positions. Personal growth and development of direct reports and persons working alongside are very key aspects in being able to serve and grow an online business. My entire focus and the focus of my resources should you need a team; will be dedicated to adding that daily value and making your personal brand constantly relevant. Please feel free to contact me using the green or white buttons at the top right section of the page. I am available for a live call or email as the need arises. You can expect a response within 12-24 hours or less.