Diego Fernando N.

Customer Service Rep,VA,Appointment Set(Bilingual Spanish & English )

⭐Customer Service BPO - 13 Years of Skills Experience : ⭐Appoiment Setter 4 Years⭐ Cold-Caller4 Years ⭐VA 4 Years 🕒 Flexible full-time hours ✅ If you need me you will have a professional with the following skills: 📧 (E-mail, Chat, Voice) ✅1.Communication. ✅2.Teamwork. ✅3, Rapport Builder. ✅4.Negotiation and persuasion. ✅6.Leadership. ✅7.Organization. ✅8.Perseverance and motivation. ✅9.Ability to work under pressure. ✅10.Confidence. ✅11.Resilience. ✅12. Open to feedback and criticism. ✅13. Responsible & committed. ✅14. Adaptability and always following the rules on a 100% based. 🔥 Tech-Skills : ⭐Lean Six Sigma White Belt Certified (currently in Yellow Belt training) ⭐Leadership Development Certified Life Coach ⭐Upwork Readiness Certified ⭐Proficient in Project Management ⭐Proficient in SalesForce Sales Cloud ⭐Proficient in Microsoft Office Suite ⭐Proficient in KPI Supervisory ⭐Type 115 WPM ⭐Fluent in English & Spanish 🏠Experience: 🔥Sales Supervisor – FitBit Inc. in the customer service and sales department, initiated outbound phone calls to current FitBit customers to obtain new business lines. Responsibilities include supervising a team of 20 people in comprehensive roles. Overlooking data usage, log calls, monitoring procedures, and ensuring the best quality interaction with FitBit users internationally. Responsible for increasing the KPI targets of the corporation and increasing client support avenues for FitBit in financial, sales, and service. Sales Concierge – Ticket Express. January 2014 – February 2016. Responsible for oversight of ticket sales of events across all of Colombia. Responsibilities included ensuring 10,000 tickets sold every month for concerts, events, and entry to conventions. It also served as a personal concierge for high-end ticket clients and brokering special deals for their needs. Average sales per month ranged from 15M-25M Colombian pesos, increasing the revenue for Ticket Express by more than 10M pesos from before I moved into the position. --------------------------------------------------------------------------------------------------------- 📧Chat / Email - Customer support Agent for more than 1.5 years. Providing Troubleshooting and guidance for sports trackers and watches in the market. - Company: Fitbit 📧Chat / Email - Supervisor for customer support teams for more than 3 years. Providing KPI reports and attendance información. Making sure Quality is excellent for our customers. ✅ Certified in the Lean six sigma program and Leadership Guidance ✅Certified in Rapport building for sales and customer support material relates to QA and HR. ✅Certified on Salesforce tool for KPI information and chat interactions. ✅Immigration Consultant for companies from Texas: 2020 January-2023 June 6: Cold Calling and appointment setter with the lawyer of the firm and how we can help immigrant people to get their work visas or USR. Selling packages of the firm and explaining the process step by step. ✅ B2B RealState Manager – HomeVestors (Texas). March 2018 – June 2019: Performing Cold Calling for the company Homevestors in Texas - Appointment setter and supervising that the rest of the team complete the calls of the week and appointment amount to get good results - I got this option from Upwork Platform as a remote agent from Colombia.