Patricia Claire M.

Short Term Rental/ Vacation Rental Manager| Customer Success Manager

✔My main goal is to provide my clients with a full-service experience so that they can trust that someone is looking out for their best interests and don't have to worry about anything related to daily operations like managing check-in and schedules, cleaning services, house maintenance, client issue troubleshooting, pricing strategies, managing bookings and cancellations, and so much more! Skills and services to offer: ✔Guest communication ✔Calendar management ✔Review Specialist ✔Taking care of any billing issues, discounts, and payments ✔I set up listings on platforms such as Airbnb, TripAdvisor, HomeAway, Booking.com, ETC ✔I take care of prices using smart pricing and PriceLabs. ✔I make sure calendars (Cialis) are synced to prevent over-bookings. ✔Listing Creation ✔Managing reservations ✔Task Management ✔Channel-Manager on online travel agencies: Booking.com, Airbnb, Traveloo, Rentals United and Expedia. ✔I am experienced in using PMS such as Guesty, Fantastic Stay, HostAway, Hostfully, Hospitable, Track and Lodgify. With my experience, I am comfortable assisting more customer's in the future and enhancing my skills in the Industry. Other Experience: **iTunes Chat Support Advisor I'm personally trained in line with the standard of Apple customer service, handling chat and email resulting in a very positive outcome within each customer engagement. ✔Dealing with a different type of customer which falls into 4 categories ( Thinker, Feeler, Entertainer, Director ) ✔ Managing issues as fast and accurate as possible ✔Giving resolution in line with quality assurance and scope of the procedure ✔Make sure the customer was given updates and transferred to the correct support department if needed. ** Apple Senior Advisor I got promoted as a Senior Advisor at Apple Chat Support after a year. ✔I handle both Advisors and Customers via chat and email. ✔Taking ownership for cases where customers wish to have their case escalated to further look into and possibly provide a better option. ✔Helping Advisors on cases that they are not familiar with. ✔Escalating cases to higher-ups for further review and providing resolution to customers. ✔Make sure that all issues are resolved and the customer was satisfied with the service before ending a case. ✔We also create a discussion online for cases that customers usually experience. ✔Create an Issue Tracker for emerging issues and have it escalated to Engineering Department and file a ticket ✔I do mentor and train newly hired Apple advisors. **Housekeeping I have experience with Housekeeping in South Korea where we maintain the cleanliness of guests' rooms before check-in, during their stay, and after they've checked out. I also change the beddings, towels, and bathroom essentials for the guest. We always want to make sure that we keep their rooms clean at all times, to make them feel comfortable. Aside from working with the Housekeeping department, I also have experience in Front Office where I confirm guest's reservations, check for their room availability before they check in, answer all of their inquiries (either personal or via phone call) and direct queries to the correct department just to make sure that we will satisfy our guest at all times. While working in a Hotel, I have learned how to be flexible especially with the schedule since it can always change depending on what the management needs. I can also easily adapt to changes and I am willing to learn new things that can help me improve both my knowledge and skills. With my experience, I am proud of myself for handling a lot of issues and facing different people with different nationalities and personalities. I truly enjoy working in the hospitality industry as it feels heartwarming when you are able to help someone or provide them with what they needed to enjoy their stay and keep them coming back as you exceed their expectations. I'm looking forward to jobs in which I can showcase my skills.