Maurene Joy E.

I’m a reliable and detail-oriented Virtual Assistant and Customer Support Specialist with 10+ years of experience supporting customers, managing administrative tasks, coordinating appointments, and maintaining accurate records. My background includes nearly 5 years in the senior care and senior housing industry, where I supported families, coordinated care consultations and community tours, managed follow-ups, updated CRM records, and communicated with clients and care providers by phone, email, and SMS. I can help your business with: • Virtual and administrative assistance • Customer service and client support • Appointment and calendar scheduling • Phone, email, chat, and SMS support • CRM and lead management • Data entry and record management • Internet research • Follow-ups and appointment reminders • Billing and administrative support • Caregiver/client coordination • Social media support • File and document organization I’m comfortable working independently, following established processes, handling multiple priorities, and keeping information organized and up to date. I have experience with WellSky, ActiveCampaign, Google Workspace, Microsoft Office, Excel, CRM systems, Microsoft Teams, Slack, Zoom, Google Meet, Canva, TextMagic, GoTo, and other business tools. I’m also comfortable learning new platforms and workflows quickly. If you’re looking for someone dependable who can communicate professionally, stay organized, and take care of the details, I’d be happy to support your team.