Lyka Pearl A.
Customer Service Specialist/Team Lead
With over 10 years of combined experience as a Customer Service Specialist, Team Leader, and Virtual Assistant, I have developed the expertise to deliver world-class support across email, chat, and voice channels. Throughout my career, I have built strong relationships with customers and clients, ensuring seamless communication and exceptional service. My passion for customer care, combined with strong leadership and organizational skills, has consistently contributed to both customer satisfaction and overall business success.
Earnings and projects
Last 6 months ÷ 6
Last 6 months: $21k
Billed in all: $199,664$200k
$11k in the last 6 months
Across 21 contracts
Earnings, last 30 days
Read once a week before Oct 23, 2026, daily since. Dotted: longer than usual between two readings. Hatched: over two weeks without one.
Skill rankings: Top 0.83% in Receptionist Skills
Top 1% in 3 of 14 skills, ranked by MRR among everyone on Upwork with the skill.
- #7Five993 freelancers · 🇵🇭 #2Top 8%🇵🇭#2 of 60
- #12Receptionist Skills1,446 freelancers · 🇵🇭 #1Top 0.83%🇵🇭#1 of 533
- #14Outbound Call1,218 freelancers · 🇵🇭 #5Top 1%🇵🇭#5 of 657
- #26Appointment Scheduling3,126 freelancers · 🇵🇭 #6Top 0.83%🇵🇭#6 of 1,416
- #30Microsoft Outlook1,954 freelancers · 🇵🇭 #6Top 2%🇵🇭#6 of 637
- #31Microsoft Teams1,293 freelancers · 🇵🇭 #2Top 2%🇵🇭#2 of 229
- #86Executive Support5,288 freelancers · 🇵🇭 #27Top 2%🇵🇭#27 of 2,127
- #94Cold Calling6,565 freelancers · 🇵🇭 #19Top 1%🇵🇭#19 of 3,198