Mary Spaine C.

General VA/Customer Service/Logistics/Sales/Social Media/Dispatch

Hi, I'm Mary Spaine Carabal! A reliable, proactive Virtual Assistant helping entrepreneurs and growing businesses streamline operations, improve customer experiences, and stay organized behind the scenes. I don't just complete tasks, I help businesses run more efficiently by combining strong administrative support with experience in sales, logistics, dispatch, customer service, and digital marketing. Here's how I can support your business: 📱 Social Media Management & Marketing ✔️ Content planning, scheduling, and publishing (Facebook, Instagram, TikTok, LinkedIn & more) ✔️ Content creation, captions, and basic copywriting ✔️ Canva graphics and basic photo/video editing ✔️ Community management and audience engagement ✔️ Social media analytics and performance reporting 📋 Executive Assistance & Administrative Support ✔️ Calendar and email management ✔️ Appointment scheduling and travel coordination ✔️ Document preparation and file organization ✔️ Data entry and web research ✔️ CRM management and database maintenance ✔️ SOP creation and workflow organization 💬 Customer Service & Client Support ✔️ Email, chat, and phone support ✔️ Customer follow-ups and relationship management ✔️ CRM updates and lead tracking ✔️ Appointment setting and client onboarding ✔️ Handling inquiries with professionalism and empathy 📞 Sales Support ✔️ Lead management and qualification ✔️ CRM pipeline management ✔️ Sales follow-ups and nurturing ✔️ Quote preparation and client communication ✔️ Helping move prospects through the sales process 🚚 Logistics, Dispatch & Operations ✔️ Shipment coordination and dispatch support ✔️ Scheduling pickups and deliveries ✔️ Route and load coordination ✔️ Tracking shipments and resolving logistics issues ✔️ Preparing transport documentation and maintaining accurate records ✔️ Coordinating with customers, drivers, carriers, and internal teams to ensure smooth operations 🛠️ General Virtual Assistant Services ✔️ Project coordination ✔️ Process improvement and task management ✔️ Internet research ✔️ Spreadsheet management ✔️ Team communication and collaboration ✔️ Daily business operations support 💡 Why clients enjoy working with me? I'm an excellent communicator! You'll always know the status of your projects. Organized and Proactive, I anticipate needs instead of waiting for instructions. I'm a fast learner and tech savy with experienced with Canva, Meta Business Suite, Google Workspace, Microsoft Office, Slack, Trello, Asana, ClickUp, CRMs, GoHighLevel, and other business tools. I'm also detailed oriented and dependable because I take pride in delivering accurate, high-quality work while meeting deadlines. With a CUSTOMER FIRST mindset. With my background in customer service and sales has taught me how to build trust, solve problems efficiently, and create positive client experiences. Whether you need a dependable Executive Assistant, Administrative VA, Customer Service Representative, Social Media Manager, Sales Support Specialist, or Logistics & Dispatch Coordinator, I'm ready to become a valuable extension of your team. So, Let's work together to simplify your operations, improve efficiency, and help your business grow.