Bao Duy N.

A Forward Deployed Engineer is an engineer who sits with the customer. The job is to build, customize, and connect complex systems. The engineer learns how things run, then build tools around. Some of it is engineering. A lot of it is consulting. He stays until the system runs without him. The term was coined by Palantir, and AI companies like OpenAI and Anthropic made it mainstream. The work is half technical and half business. It mixes new AI with traditional automation and digital transformation. An FDE needs more than code. They read a business fast. They turn a vague ask into a working spec. They connect messy systems that were never built to talk. They work in front of the client and decide as they go. Because the role is so new, no one has a clean way to measure it. No exam, no benchmark, no number proves one FDE is good. The only real signal is a track record. Someone who has done the work inside real businesses, over and over. That track record is what I bring. Across 15,000 hours, 120 projects, and 100 clients, I have been deployed into other people's operations. I started deep in Atlassian and enterprise systems. I learned how real companies actually run. Then came automation, with Zapier and n8n, inside the tools those teams already used. Then clients changed what they wanted. They stopped asking me to connect tools. They asked for tools that could decide. So I followed the work into AI agents. The habit never changed. Sit with the team, learn the workflow, build inside their stack. A few of the systems I have shipped: - A real-estate agency's lead engine: n8n and Claude on AWS Bedrock, RAG over past winning conversations, Twilio SMS, human-in-the-loop review. - A voice support agent: Twilio, OpenAI Realtime, and ElevenLabs, with live Google Calendar booking. - A finance pipeline: email to invoice, syncing QuickBooks Desktop to Online. Ten times the volume, 99% parsing accuracy. - A HubSpot support agent: refunds and tracking in several languages. Auto-send when confident, escalate when not. Every one ran in the client's real environment, tested and handed back to their team. The credentials line up with the work: Claude Certified Architect - Professional, Atlassian Certified Expert, Zapier Expert, HubSpot, QuickBooks, Salesforce, and Claude Certified Professional. I am also an n8n verified creator, Top Rated Plus, with 100% Job Success. I am based in Singapore and cover US mornings and Asia business hours. One client said it better than I can: 🗣️ "Bao Duy is a pleasure to work with! He is good at ensuring that the work is always done as expected and always delivers everything as expected!" Tell me the workflow you want to automate. Tell me the SaaS system you want to connect. I will tell you the fastest path to a working proof. 🕛 I'm in the UTC+7️⃣ time zone, but work in any time zone.