Emily B.

Customer Service Professional | Social Media Moderator

I always put in mind that I am unique… and so is everyone else. So, just telling you this and that won’t make me far better than those who share the same skills I possess. But I wouldn’t want my letter to sound like a hollow shell either so I’ll be highlighting what’s worth knowing about me. First, I manage expectations. It’s important that the clients know that I know and are accountable for what I do. Secondly, I’m reliable. It is paramount in the industry since it tests one’s ability to make nothing into something without causing setbacks. Thirdly, I add value. I won’t settle for a minimum amount of accomplishment but rather go the extra mile because I should be invested in the success of the business/ company. PROFILE SUMMARY: With solid 10-year experience as a Customer Service Advocate, I worked my way up to being an expert in the field of customer-centric environments where we put stakeholders and clients as a priority. We addressed their concerns and provides exceptional resolution to bring retention to the brand. I shifted to freelancing in 2017, where I discovered the huge opportunities in working from home. I never felt like going back to square one since my background in customer service has given me wide options to explore and have used them to continuously succeed in this domain. Freelancing has taught me on becoming an expert and advocate but also to be versatile to adjust to every client's project I collaborated with. Expertise: - Customer Service Expert: Email Support with experience in Zendes, Shopify, and Gorgias. - Social Media Moderator/Manager: social media management, customer engagement (Facebook and Instagram) Are you needing support in any of those mentioned above? Let's talk!