Aayan K.

I am a dedicated and hard-working graduate with a Bachelor's degree in Computer Science from ISMT College. Throughout my academic journey, I was consistently recognized by professors and peers for my diligence and commitment to excellence. During my time at college, I actively participated in both academic and extracurricular projects, which allowed me to develop strong critical thinking, interpersonal, and communication skills. I now aim to leverage these skills to build a successful career in network administration. Core skills:- Proficient in Microsoft 365 (exchange, domain, licenses, MFA, user management) Proficient in Microsoft Office Suite (Excel, Word, PowerPoint). Skilled in data entry for accurate record keeping. Customer service across different levels and areas of responsibility. Data Cleansing and Formatting Data Mining and Extraction Excel and Google Sheets Proficiency (lookup, vlookup, other functions) CRM Data Management Typing Speed of 50 WPM Strong Attention to Detail Internal Ticketing system Server & Directory Support: Skilled in server maintenance, support, and MS Active Directory management. Software & System Support: Expertise in supporting Windows OS, Mac OS Experienced in Monitoring and Management through Nagios, cacti, observium and libre. Experienced in Monday.com I have the following experience in the field of network administration :- • Monitor IP/MPLS, DWDM, FTTH, WiFi Hotspots, SDH and Wireless network infrastructure • Outage reporting and documentation. • Prepare and edit necessary database for proactive monitoring. • Configured networks for smooth, reliable operation to meet business processes and objectives. • Performed day-to-day LAN and WAN administration, maintenance and support. • Assist NOC/Server with various matters on Data Center. Technical Expertise: • Proficient in troubleshooting hardware and software issues across various platforms (Windows, macOS). • Familiar with network configuration and troubleshooting (TCP/IP, DNS, DHCP). Customer Support: • Strong background in providing excellent customer service and technical support to end-users. • Ability to explain complex technical concepts in a clear and accessible manner. Issue Resolution: • Experienced in diagnosing and resolving issues efficiently, minimizing downtime for users. • Skilled in using ticketing systems to track and manage support requests. System Administration: • Knowledgeable in maintaining and configuring servers and workstations. • Experience with Active Directory, user account management, and permissions settings. •Firewall Management: Expert in Palo Alto and Cisco FMC/FTD firewalls – setup, policy management, VPNs, and threat prevention. •Load Balancing & WAF: Skilled in configuring load balancers and Web Application Firewalls (WAF) for traffic optimization and app security. •DNS Management: Experience with DNS setup, record management, and securing DNS with providers like Cloudflare. Remote Support: • Proficient in using remote support tools (e.g., TeamViewer, AnyDesk) to assist users effectively. • Capable of conducting remote training sessions to enhance user proficiency. Documentation: • Strong documentation skills, creating user manuals, troubleshooting guides, and IT procedures. • Maintain accurate records of incidents and resolutions for future reference. Team Collaboration: • Ability to work collaboratively with cross-functional teams to implement IT solutions. • Experience in training and mentoring junior support staff. Continuous Improvement: • Committed to staying current with industry trends and emerging technologies. • Proactive in identifying opportunities to improve processes and enhance user experience.