Rey O.

Call Evaluator

Call Evaluator and Senior Analyst (WFM) Call Quality Evaluator and Reports Analyst I found the value of the Quality Team (as Call Quality Evaluator and Reports Analyst) in providing Best Customer Service experience to each customer which contributes to the company's success. Below are my Work Experiences and Expertise. • Proficiency in using quality monitoring and recording tools (i.e., Oracle, NICE) • Proficiency in various software: Microsoft PowerPoint, Excel, Outlook • Analytical thinking thru data and root-cause analysis • Action planning based on the result of data and root-cause analysis • Have a good professional relationship with team mates and members of other teams • Have knowledge and experience in process improvement • Exposure to varying lines of business (i.e. Sales, Customer Service, Technical Support, Voice Inbound/Outbound, Chat, White mail, and E-Mail) • Willing to work on shifting schedules • Exposure to the hiring and development process of new employees Customer Care Consultant, AIG INSURANCE ASIA PACIFIC PTE LTD SINGAPORE May 2, 2017 - June 5, 2018  Senior Analyst (WFM Team)  Six Sigma White Belt trained. December 16, 2015 – April 25, 2017 • Client ID Login POC • TeleTech Login POC • Cisco ID Management • Cisco properties Management • EyeQ30 Management • Reports Analyst for WFM Team less