Justine E.Private profile: Upwork shows its earnings only to signed-in members, so we check it every few weeks, not daily. MRR here is a rough estimate (Upwork's six-month earnings ÷ months active). Last read Nov 5, 2026.

I've been working as a Customer Care, Sales and technical specialist for 7yrs. Has enough experience in handling multiple concerns and worked with leading BPO companies. In fact, I was awarded twice as Top Quality Agent of the month , in sales and was given multiple times for leadership Skills Program Award. As a skilled communicator and problem-solver with 4+ years of experience ensuring outstanding customer service within high-volume call centers, I possess a wide range of knowledge and expertise that will allow me to contribute toward the success of your company. My background includes successfully enhancing customer response strategies, implementing new processes, and managing overall customer service functionality to maximize loyalty, productivity, and growth. Through my experience, I have become adept in overseeing a wide variety of customer-facing responsibilities while demonstrating a steadfast commitment to maximizing customer service and satisfaction. As a customer care, sales and technical specialist at Sprint, I spent two years honing my upselling techniques, conflict resolution skills, and phone etiquette. In just six months on the job, my managers already had me onboarding and training new employees. Please accept my enclosed application for the position of call center representative at your company. Having read through your job posting, I was excited to discover that my skill sets and experience match your desired qualifications. It would be a great honor to be a member of the team and I strongly believe that my customer service skills and prior call center experience would help your company boost customer satisfaction. Reasons why you should hire me: •Work under pressure •Work with minimal Supervision •Strong communication and interpersonal skills •Computer literate/Tech Savvy •Basic Adobe Photoshop and Illustrator skills •Oriented in Microsoft Applications: MS Word, Excel, and Powerpoint •Active listening •Ability to extend extra miles for Quality service •Putting myself on the customer's shoes to understand the situation •Open for feedbacks for betterment and growth •Provide accurate details only to keep the client's Integrity I am looking forward to discussing the position with you in more detail and am available by phone or email at any time most convenient for you. Thank you for your consideration, and I look forward to working with you soon. Justine