Mary Jilyn F.

Customer Service Representative Virtual Assistant

📩 Customer support doesn’t have to feel chaotic—I can help. Hi! I’m a Customer Service Representative with 5+ years of experience helping businesses keep customers happy, calm, and loyal—even during stressful situations. I don’t just reply to messages. I listen, solve problems, and make customers feel taken care of 🤝 I’ve worked with e-commerce, manufacturing, and fitness businesses, helping customers with both simple concerns and more complex situations. 🌟 What I can help you with: 📧 Email & chat customer support 🛍️ Shopify orders, refunds & returns 🎫 Zendesk & Gorgias ticket management 💬 Customer complaints & conflict resolution 📦 Order tracking & shipping issues 🧠 Customer follow-ups & retention 🗂️ Inbox & CRM organization 🛠️ Tools I use: 🧰 Zendesk • Gorgias • Shopify • Google Workspace • Canva • Trainerize 💎 Why clients love working with me: ⚡ Fast responses without sacrificing quality 💬 Friendly, calm, and empathetic communication 🎯 Strong problem-solving skills 📊 98%+ customer satisfaction in past roles 🧩 Organized, proactive, and reliable 🤍 Someone you can trust without micromanaging To me, customer service isn’t just a job. It’s about making people feel heard, respected, and supported 💬✨ 📩 Send me a message and tell me what kind of support you need. I’d love to help lighten your load.