Riczel P.

Hi, I'm Riczel — a detail-driven Data Entry Specialist and Virtual Assistant with over 12 years of combined experience (6+ years freelancing remotely, plus 6 years in contact center roles before that). Data accuracy is where I excel: I've spent years building and maintaining clean, organized records across spreadsheets, databases, and practice management systems for clients who need their information to be right the first time. What I bring to your team: ✔ Data Entry & Database Management — Fast, accurate, and consistent data entry across spreadsheets, CRMs, and healthcare systems. ✔ Web Research — Skilled at sourcing, verifying, and compiling accurate information from multiple sources, then organizing it into clear, usable formats. ✔ Healthcare Admin Experience — Supported a behavioral health practice with three psychiatric providers and two therapists, managing patient records, scheduling, and email coordination with accuracy and discretion. ✔ Customer Service & Billing Support — 6 years of contact center experience handling inbound calls, billing/account inquiries, and issue resolution, giving me a strong sense of how accurate data entry supports smooth customer-facing operations. ✔ Scheduling & Email Management — Comfortable owning calendars and inboxes independently, keeping communication timely and organized. Tools & Software I'm Familiar With: MS Office (Excel, Word) • Google Workspace (Sheets, Calendar) • SimplePractice • TherapyNotes • Alma • Headway • Availity • Slack • Microsoft Teams I've worked directly with clients, patients, and internal teams across a range of industries, and I take pride in being dependable, detail-oriented, and easy to communicate with. Whether you need ongoing admin support or help getting a specific project across the finish line, I'm ready to jump in and deliver. Let's talk about how I can support your business.