Carlos G.

I help businesses recover revenue, improve payment consistency, and deliver professional client communication. With 5+ years of experience in billing, collections, and customer support, I specialize in turning disorganized processes into structured, efficient systems that get results. In my current role as a Billing & Collections Officer, I: ✔ Recovered 70%+ of previously written-off debt ✔ Increased on-time client payments to over 90% through structured payment plans ✔ Improved communication workflows to reduce delays and strengthen client relationships I’m fluent in Spanish, English, and Portuguese, and experienced working with U.S.-based clients and systems. What I can help you with: • Billing and collections management • Payment follow-ups and client communication • Accounts receivable tracking and reporting • Customer support (email, chat, phone) • Virtual assistant tasks and admin support • CRM and workflow organization My background in Industrial Engineering allows me to approach every task with structure, accuracy, and continuous improvement. I’m currently expanding my skills in AI and automation to help businesses streamline operations and save time. If you’re looking for someone reliable, detail-oriented, and focused on results, I’m ready to help.