Andrea Mae H.

Expertise: -Shopify -FB Ads -Skuvault -Shipstation -Loox -Loop Returns -Inbound/Outbound Calls - Appointment Setting & Customer Service -Technical Support -Data Management ( Excel sheet ) -Social Media ( FB, Instagram, LinkedIn, Twitter ) -Mail Merge -Zillow, RealeFlow, Craigslist -Web Research -Data Mining -English Tutor Hi, I'm Andrea. I have been in the BPO industry for over 4 years now. Throughout my experience I have learned a lot, gained knowledge and skill with customer service issues over the phone, through chat and email. I have also experienced to be a technical support for a telecommunications account and handled basic, minor and major troubleshooting. I love providing the clients a remarkable experience and let them feel that we really do care for them. I'm highly motivated, self-driven and very professional advance customer service specialist. I have received numerous recognition/awards throughout my career. I am part of the training and development team where we train new hires to be efficient and ensure that all key metrics are met. I am certain to deliver excellence and achieve goals set on the table. I am very much familiar with Social Media Marketing, Shopify, Web research and other VA work. I'm very excited and looking forward to work with you! Thank you.