Michael L.

I've scaled my own e-commerce brand to $2M+ using AI & Automations. I also have built systems that have made and saved thousands of dollars for 7 & 8 figure businesses. Featured on MSN in "Top 10 AI Entrepreneurs Redefining Innovation in 2026." Hi, I’m Michael, an AI Developer & Process Automation Engineer. I build reliable, end-to-end automations that connect your tools, eliminate manual work, and keep revenue from leaking through the cracks. Most freelancers list tools. I focus on outcomes: clean data, faster response times, fewer missed leads, and workflows your team can actually trust. Quick proof (mini case studies) $25K+ in Missed-lead recovery: Automated inbound lead capture → instant follow-up → booking prompts → CRM updates (captured $25K+ that would’ve been lost). Ops automation: Built internal workflows that removed repetitive admin tasks and reduced handoff errors across teams. AI workflow layer: Added GPT-based classification + routing to turn messy inbound requests into structured actions automatically. What I build (common automations) ✅ Lead capture → enrichment → CRM → follow-up (email/SMS + reminders) ✅ CRM pipelines + lifecycle automations (stages, tasks, alerts, dedupe, reporting) ✅ AI-powered workflows (intent detection, summarization, tagging, response drafts) ✅ Process automations (approvals, checklists, handoffs, task creation) ✅ Reporting automations (daily/weekly KPI snapshots, alerts, dashboards) ✅ E-commerce ops + CX automations (Shopify, Amazon operations, support workflows) Services 1) Automation Build-Out (Make / Zapier) Multi-step workflows, routers, filters, webhooks Error handling, logging, retries, notifications Documentation + handoff so you can maintain it 2) Node + API Integrations When native connectors aren’t enough: Custom API calls, middleware logic, webhooks Data normalization + validation Secure handling of credentials and tokens 3) GPT-5 Workflow Engineering Classify/route inbound messages Summarize calls/tickets and write structured notes Draft replies or populate CRMs automatically Guardrails to reduce hallucinations (rules, citations, structured outputs) 4) CRM + Process Design Notion/Airtable/HighLevel-style pipelines Lead assignment logic + SLA reminders Clean reporting that shows what’s working What working with me looks like Map the workflow (trigger → steps → edge cases → success criteria) Build + test with real data and failure scenarios Deploy + monitor (logs, alerts, reporting) Optimize based on results and team feedback You’ll get clean deliverables, clear communication, and a system built like I’m the one running it. Tools & Platforms Make, Zapier, Node.js, GPT-5, Google Workspace, Notion, Airtable, Slack, Twilio, Shopify, Calendly/Acuity/Square, and API-based integrations. (Optional add-on) If you want inbound calls handled too, I can add an AI voice layer — but most clients start with core automations first. Best fit clients SMBs and operators who want systems that save time, reduce mistakes, and drive revenue — especially service businesses, agencies, and e-commerce teams. Message me with your current stack + the workflow you want automated (what triggers it + desired outcome). I’ll reply with a build plan and what I’d implement first.