Regine F.

Hi there! I'm a seasoned Customer Service Professional with over 13 years of experience — including 5 years in the BPO industry and 8 years as a dedicated freelancer. I’ve worked with clients from the US, UK, and Australia, supporting a wide variety of campaigns and customer needs across multiple channels. Throughout my career, I’ve supported top eCommerce platforms, including Shopify, eBay, Amazon, WooCommerce, and BigCommerce—handling everything from order inquiries and refunds to product questions and escalation handling. I'm also highly proficient in customer support tools such as Zendesk, Freshdesk, Gorgias, Google Suite, Ladesk, and other similar platforms. Whether it’s email, live chat, or ticket support, I’m confident in my ability to manage your customer service operations smoothly and professionally. What I Bring to Your Team: ✅ Outstanding Communication Skills – Polished through extensive customer interaction, training sessions, and communication coaching. ✅ Tech-Savvy & Detail-Oriented – Experienced with Excel, Word, and PowerPoint for reports, analysis, and stat tracking. ✅ Leadership & Coaching – As a former SME, I’ve coached agents, conducted training sessions, and improved team performance. ✅ Strong Team Player – Worked hand-in-hand with QA, Operations, and other units to improve customer satisfaction and workflow. If you're looking for a reliable, results-driven professional who understands the nuances of eCommerce customer support—let’s chat! I’m ready to bring value to your business from day one.