Geleen A.

⭐ Top Rated Plus Badge + 100% Job Success Score ⭐ A top-performing Customer Support specialist with extensive experience in customer care and social media management. Executed social media monitoring and content strategies for luxury brands. Expertise includes email/chat support, data entry, and virtual assistance, efficiently applied to enhance client interactions and operational workflows. Proficient in Salesforce, Zendesk, Gorgias, Intercom and various social media management tools to deliver high-quality service. The list of services I provide are: - Email, Chat, and Customer Relations/Service Support - Transcription and File Conversions - Spreadsheets, Presentations, and Reports - Data Entry and Forms Processing - Database and Contacts Management - Editing and Proof-reading - Website and Online Resources Management - Recruitment Support - Administrative support (correspondence, scheduling) - Calendar Management and File Management (organizing files using Dropbox, box, or G-Drive, etc.) - Moderating Social Media Accounts (Facebook, Instagram, Twitter, LinkedIn, YouTube) - Quality Reviewer Software/Tool I’ve used: - Salesforce - Intercom - Gorgias - Zendesk - Time Doctor - HubSpot - G Suite - Slack - Zoom - Talkdesk - Tableau - Canva, Strikingly - Clara Bridge, Sprinkler - Shopify My personal goal is to utilize my knowledge and skills in a wider scope for career growth and development thereby contributing a positive impact in achieving my company/clients’ goals and objectives. Working with dedication and efficiency, I always give my best efforts to provide excellent service. Contact me today and let’s get to work!