Deja A.

I keep clients happy and inboxes under control, so founders can stop putting out fires. I've been in customer-facing work for 15 years, and I've led teams for the last five. Right now I run client success for a coaching program with about 55 business owners. I close around 40 tickets a day, onboard new clients, catch at-risk accounts early, and recover failed payments the same day. A few things I've done: • Cleared a 10,000 email backlog and raised team productivity by 40% • Moved a whole support team from Gmail to Freshdesk and set up the routing, automations, and canned replies • Cut first reply time from 15 hours to under 3 • Onboarded and supported 200+ nonprofit partners as Head of Customer Success • Wrote 50+ help center articles, macros, and video tutorials • Wrote SOPs for 11 client processes that a team of 8 still uses How I can help you: • Client onboarding and retention • Inbox, ticket, and calendar management • Freshdesk setup, cleanup, or migration • SOPs, knowledge bases, and help center content • Failed payments, refunds, and disputes (Stripe, PayPal) Tools: Freshdesk, Zendesk, HubSpot, GoHighLevel, Help Scout, Intercom, Monday, Stripe, Slack, Google Workspace, and AI tools like Claude. If your clients are waiting too long or your inbox is running you, send me a message. I'm happy to jump in.