Liza C.

I help e-commerce businesses stay organized and operate smoothly through Amazon product research, Shopify administration, customer support, and reliable day-to-day operational assistance. I completed the AmazeNation Amazon Seller VA Masterclass, a 212-lesson training program covering Amazon FBA Private Label operations, product research, competitor analysis, keyword research, listing optimization, supplier sourcing, inventory management, Amazon PPC fundamentals, and account maintenance. Alongside my Amazon training, I currently work part-time as a Virtual Assistant for a wellness coach with a Shopify store. I handle customer inquiries, orders, refunds, subscriptions, customer accounts, membership concerns, community support, and administrative tasks. I also have experience tracking Amazon product performance, including search rankings, advertising positions, Best Sellers Rank (BSR), and review counts. I combine my e-commerce experience, Amazon-specific training, and attention to detail to help businesses manage their daily operations efficiently while providing dependable support to their customers. 🛒 Here's How I Can Support Your Business ✔ Amazon Virtual Assistant Support - Product research and product opportunity analysis - Competitor and market research - Keyword research and Amazon SEO - Product listing preparation and optimization - Supplier sourcing and cost comparison through Alibaba - Product performance tracking and reporting - Inventory monitoring and replenishment research - Amazon Seller Central support based on training and established processes ✔ Shopify Store Management - Order updates and customer account management - Recurring orders and subscription support - Refund processing and billing concerns - Customer profile updates - Failed payment and account issue assistance - General Shopify administrative support ✔ Customer Service & Membership Support - Customer support through email and chat - Responding to customer inquiries and resolving concerns - Membership cancellations, upgrades, and access assistance - Community support through Skool and Facebook - Announcements, scheduling, and member communication ✔ Administrative & Operations Support - Data entry and product data organization - Internet research and reporting - Gmail and inbox management - Scheduling and coordination - Documentation and recordkeeping - Canva graphics and social media support 🛠 Tools & Platforms Amazon Research: Helium 10, Tool4seller, Unicorn Smasher, Google Trends, Alibaba E-commerce & Customer Support: Shopify, Shopify Inbox, Zoho, Fulcrum, Commslayer, Gmail Productivity & Communication: Google Workspace, Microsoft 365, Slack, Trello Design & AI Tools: Canva, ChatGPT, Claude, Gemini I am organized, detail-oriented, dependable, and quick to learn new tools and processes. I value clear communication, accurate work, and excellent customer service. I also use AI tools to support research and productivity while reviewing my work for quality and accuracy. Whether you need help with Amazon product research, Shopify customer support, or everyday e-commerce tasks, I'm ready to support your business with dedication and a willingness to learn. Let's work together to keep your e-commerce operations organized and running smoothly! Liza Caniban