Ernesto R.

As a Communicator I have experiencie with TV and Radio Hosting as well as TV production, also I have over 2 years in PR knowledge and marketing as well. I like challenges and also keep myself update with the marketing, PR and advertising enviroments. Currently Hosting and producing a TV Show about Pop Culture. I have over 8 years of accumulated customer service experience and in this time i have learned how to empathize, understand and be patient with customers while at the same time identify when i need to be firm and business like when required. I have excellent telephone etiquette and a professional tone of voice. I have very good active listening skills and can handle multiple inquiries at the same time. I have handled clients over phone, email and chat in both English and Spanish. I have a track record of resolving customer disputes, tackling problems methodically and inputting information into database systems provided by the companies for which I've worked.