Michael G.

Embedded Ops Partner for Founders & SaaS Teams | Operations Systems

What if you could step back from day-to-day operations and actually focus on what matters - your mission, your growth, or simply a proper break? Hi, I'm Mike 👋 I work with founders of small teams (5-20 people) who are doing meaningful work but feel like their operations are held together with duct tape - and with SaaS leadership teams 5-8 years in, who are ready for operational transformation. YOU NEED THE RIGHT-HAND PARTNER. The kind who earns trust at every level of your organization - from individual contributors to the C-level - and turns that trust into clarity, structure, and systems that actually get used. ⭐⭐⭐⭐⭐ "Michael stands out for a rare combination of three strengths... genuine depth in business process work... a strong automation specialist across multiple platforms... and perhaps most underrated - exceptional communication and interpersonal skills. He built open, trusted working relationships across every level of the organization, from senior stakeholders to individual contributors. Conversations were always productive, never political, and people genuinely felt heard. I would confidently recommend Michael Y. Gordon for any organization looking to bring clarity and automation to their business processes." - Vladimir Vassilevski, COO, RedTrack (SaaS) Teams I've supported have: - Reduced development costs by 6X and boosted delivery by 60% at a GreenTech marketplace startup - Validated product-market fit risks within 3-6 months at HealthTech & EdTech AI startups - Launched 4 online services in 2 years, revived key partnerships at a global travel nonprofit - Streamlined processes for a global education nonprofit serving 1,300+ educators across 82 countries WHAT I DO: 👉 Supporting founders & teams to Get The Right Things Done 👉 Technical Project Delivery 👉 Operations Management 👉 Digital Business Management 👉 Business Processes Optimization & Workflow Automation 👉 Building digital operational systems that unite teams & allow for new business insights WHAT YOU GET: ⭐️ Someone who cares about helping you succeed and bringing value to your business ⭐️ Timely communication ⭐️ Clarity, structure, systems, alignment - both analytical and strategic approach ⭐️ Documented processes & knowledge, SOPs ⭐️ A streamlined business operational system ⭐️ Single source of truth Typical issues I have extensive experience with, and can help you to resolve: - Miscommunication within the team or with the customers, vendors, and partners - Unmet customer needs or deadlines - Unclear, too complex, or inefficient processes - Lack of sufficient documentation about products, processes, procedures, and customers - Defective software, poor customer or user experience - Partners or customers losing trust TOOLS: - Slack / Fibery / ClickUp / Notion / Trello / Miro / Jira / Confluence / Podio / Asana / Airtable / Figma / GSuite & apps - n8n / Make / Telegram bots / Typeform - Postman / APIs / SQL / Basic scripting - Canva / Camtasia / WordPress - AI: OpenRouter / Gemini / Claude / Grok / Perplexity, etc. - Agile / Scrum / Kanban WHO AM I: - Effective communicator, structuring mind, organizer - I love helping people solve hard problems & unlock human potential - Fibery Expert Partner - 6+ years in Operations & Project Management - 3+ years in Customer Research, Customer Success, and Sales - 10+ years as a Business Analyst - Certifications: ICF ACSTH, ICP-APM, ICP-ATF, PSPO-1, PSM-1; ClickUp Expert, ClickUp Admin, ClickUp Advanced AI - Personality Type (MBTI): ESFJ-A ⭐⭐⭐⭐⭐ "Michael impressed me with his working practice of listening carefully to all the business needs, highlighting inefficiencies, and then creating IT applications that improved working practices for the organization. Michael is skilled at taking complex issues and creating simple solutions." - John Nicholls, Director, Globeducate (ex-International Baccalaureate Organization) Sound like a fit? Next steps: 🟢 Click the green ‘Invite to Job’ button. 💬 Send me a personalized note with your situation and let's hop on a quick call.