Bernard Ryan L.

Hello! I'm Bernard, a Customer-focused and detail-oriented professional with over 6 years of experience in customer support, data management, and process-driven operations, currently handling non-voice support for a receipt rewards application. Proven track record of resolving customer inquiries efficiently while maintaining high standards of accuracy and service quality. Experienced in team leadership, having led a team for 2 years, driving productivity, coaching team members, and ensuring consistent performance and quality outcomes. Known for a proactive attitude, strong problem-solving skills, adaptability, perserverance and commitment to excellence. Additional experience includes Civil Engineering roles focused on QA/QC, construction management, and technical reporting within a multinational testing, inspection, and certification environment. Professional Skills - Team Leadership & Staff Development - Customer Support & Issue Resolution - Data Entry & Data Validation - Process Improvement & Workflow Optimization - Cross-Functional Collaboration - Root Cause Analysis & Problem Solving - Quality Assurance & Quality Control (QA/QC) - Construction Quality Inspection & Compliance Monitoring - Technical Audit & Engineering Assessment - Fire Life Safety System Review - Document Review & Reporting - Technical Documentation & Report Preparation Personal Skills - Leadership - Management Skills - Time Management & Meeting Targets - Good Planning Skills - Attention to Details and Accuracy - Reliability Feel free to contact me. Thank you.