Xiomara G.

If you’re here is because you need may need one of the following: ✔ Case Manager ✔ Email support (fast responses) ✔ Shopify order fulfillment ✔ LiveChat ✔Legal Assistant ✔ Medical Records Retrieval ✔ Opening Claims ✔ Filevine ✔ SmartAdvocate ✔ Litify ✔ Following up with customers ✔ Data entry ✔ SAP management AP/AR ✔ Case Manager ✔ Intake Specialist ✔ Billing and Logisitics Coordinator, Trac and trace, brokerage. A little bit about myself: I love technology, reading, and writing non-fiction stories. Meeting new people and being part of new projects. I'm sure that I can be a great asset to your company and contribute to its growth, taking care of your customers, their issues, and solving them. I have also worked as a Virtual Assistant in the past, making sure that all meetings, tasks, and pending items on my boss's agenda were accomplished. I also enjoy learning about other cultures and their history. Trying new food is my guilty pleasure! About my background: I have been working in the Customer Service Industry for more than 4 years. For 2 years I worked as an Legal Assistant for different law firms located in the US, making sure to handle HIPAA rules, and privacy rules. I handled different Law softwares such as Filevine, SmartAdvocate, Litify, maintaining the law firm's norms and standards, and paying attention to the details to keep a neat and well documented case for patients involved in Personal Injury incidents. I always followed procedures and policies, troubleshooting until confirming that it was necessary to review the warranty or discuss the case with another team. I know how to take care of data entry tasks. Updating information or double-checking details in huge databases (using Google Sheets or Excel) The key for me is, patience, understanding what customers may need, and providing clear information while keeping an eye on every little aspect. Those are the key elements to provide great support and a personalized experience. I'm responsible with my jobs and give the best of myself. Always punctual and disciplined, fast and efficient, interested in learning more every day, and very autonomous. After being trained or receiving instructions, I will work with little or without supervision at all and still provide great results. Tools and software I have used: Zendesk, Salesforce, VPNs, Google Sheets, Shopify, Excel, some of Google Cloud Platforms, SAP, Smart Advocate, Filevine, Litify, etc.