Tramaine A.

Customer Support Specialist and Project Manager

Dear Hiring Manager, I am writing to express my strong interest in joining your team as a valuable asset. I have a Bachelor's degree in Business Administration with a major in Productions and Operations Management and a minor in Finance. With over four years of experience in the customer service industry, I am confident in my ability to meet the requirements of the role. My experience includes the following: Technical Support: Handling inbound calls and live chat for Amazon, -Providing email support for Lyft and TouchNote via Zendesk -Managing SMS, Facebook, and webchat interactions for Hammer Corp and Offerup. -Managed client scheduling and appointments, ensuring organization and efficiency for a beauty salon. - Enrolling products on to TikTok Shop -Operations Support for Fast-Growing Food Delivery Service I am proficient in using essential tools such as Slack, Skype, Hangout, Zendesk, Gorgias, Intercom, Freshdesk, Live Chat, Chatra, Superphone, Project Broadcast, SquareUp, Salesmsg, Onfleet and CRM backends. As a fast learner, I am committed to delivering the highest level of service to customers. My experience has taught me to think quickly and demonstrate patience while assisting others. I am confident in my ability to exceed client expectations and contribute to your company's success. My extensive years of experience, combined with my proven track record of successfully tackling a variety of challenges, positions me as a valuable asset to your organization. Throughout my career, I've demonstrated my ability to adapt to evolving industry trends and technologies, ensuring that I remain at the forefront of best practices. I am committed to ongoing professional development and staying updated on industry advancements, ensuring I can bring fresh insights and ideas to your organization. Thank you for considering my application. I look forward to discussing how my skills align with your company's goals in more detail. Please feel free to contact me at your convenience. Sincerely, Tramaine Amos