Danbrey Jen L.

Customer-focused Virtual Assistant and Email Support Specialist with experience supporting Shopify and e-commerce businesses. Skilled in handling customer inquiries, subscription retention, refunds, replacements, and account-related concerns while maintaining a positive customer experience. I combine customer service, sales support, and retention strategies to help businesses keep customers satisfied and engaged. My background in graphic design, illustration, and telecom service desk support has strengthened my communication skills, attention to detail, and ability to adapt quickly to new tools and processes. I am committed to providing professional, reliable, and customer-centric support that helps businesses build strong customer relationships and drive long-term loyalty. What I Bring to the Table: • Email Customer Support & Customer Retention • Shopify Customer Service Experience • Subscription Management & Cancellation Prevention • Refund and Replacement Processing • Strong Written Communication Skills • Attention to Detail • Adaptability and Quick Learning of New Tools and Platforms Who I've Worked With: • Shopify and Dropshipping Businesses • Telecom Service Desk Operations • Creative Clients as a Graphic Illustrator