Mara O.

I bring 4 years of experience in the BPO industry as a Customer Service Specialist, supporting healthcare insurance, credit bureau, and transportation accounts. I am skilled in managing inbound and outbound calls, emails, and tickets while delivering timely, accurate, and effective solutions. My background has strengthened my ability to explain complex or sensitive information with clarity and empathy. Currently, as a Commercial Insurance Account Manager, I handle high-volume client interactions, policy changes and inquiries, certificate requests, and coverage coordination, with a strong focus on accuracy, compliance, and client satisfaction. I enjoy working with people, serving as a client advocate, and helping customers navigate challenging concerns. I also have basic knowledge of Social Media Management, including comment monitoring, brand partnership support, and creating engaging, shareable content. I am confident in my skills, highly motivated, and eager to contribute value while continuing to grow professionally. Hire me, and I will bring dedication, reliability, and client-focused service to your team.