Robert Gerard R.

An experienced individual with a demonstrated history of working in the outsourcing/offshoring industry. Skilled in partner coaching and all aspects of contact center management. A result-oriented, analytical, and resourceful individual and a bachelor's degree holder pursuing post-graduate studies. Skills and experiences gained over 15 years in the workforce are as follows: *Customer Service, Technical Support, and Sales Supervisor *Partner Coaching, Mentoring, and Performance Management *Quality Assurance in voice, email, and chat transactions *Full Desk Recruitment, Staffing, and Scheduling *Real Estate Appointment Setting and Cold Calling *Email Marketing, Social Media Management *Virtual Assistance and Administration *Financial Advisor in Variable Universal Life Insurance Computer-based and Web-based applications: *Microsoft Office 365 and Google Suite *CRM applications: Zendesk, Podio *Dialing Software: Dialpad, 8x8, Call Rail *Call and Chat Applications: Zoom, Skype, Slack, Ring Central