Florence Earl P.
Customer Service and Dispute Analyst
I have been working as a Customer Service Representative for more than 8 years and I have handled telecommunication and e-commerce accounts. My extensive background in customer support allowed me to develop the necessary skills needed in providing impeccable and world-class customer service. I am highly skilled in using tools such as Shopify, Zendesk, Gorgias, Amazon Seller Central, and Google Express. I can handle chat, email, and phone support. Work Experience: -Technical Support (Internet, Phone, and TV) -Lead Generation -Amazon Chargebacks and Claims -Email Handling -Refunds -eBay Cases and Returns -Shopify Chargebacks -Data Entry
Earnings and projects
Last 6 months ÷ 6
Last 6 months: $14k
Billed in all: $108,323$108k
$2.4k in the last 6 months
Across 20 contracts
Earnings, last 30 days
Skill rankings: Top 1% in Etsy
Ranked by MRR among everyone on Upwork with the skill.
- #9Etsy604 freelancers · 🇵🇭 #2Top 1%🇵🇭#2 of 113
- #11eBay PPC407 freelancers · 🇵🇭 #1Top 3%🇵🇭#1 of 46
- #107Gorgias1,588 freelancers · 🇵🇭 #55Top 7%🇵🇭#55 of 895
- #181Amazon3,514 freelancers · 🇵🇭 #28Top 5%🇵🇭#28 of 781
- #331Zendesk5,908 freelancers · 🇵🇭 #154Top 6%🇵🇭#154 of 2,921
- #509Technical Support11,267 freelancers · 🇵🇭 #218Top 5%🇵🇭#218 of 6,366
- #518Email Communication14,123 freelancers · 🇵🇭 #239Top 4%🇵🇭#239 of 6,862
- #594Email Support14,954 freelancers · 🇵🇭 #323Top 4%🇵🇭#323 of 8,734