Paulo John F.

Need a reliable Customer Support Specialist who can also handle technical support and administrative tasks? I have over 6 years of experience supporting customers across MSP, SaaS, and eCommerce businesses in the US, UK, Canada, and Australia. I specialize in delivering professional email and chat support, resolving technical issues, managing customer accounts, coordinating with internal teams, and ensuring customers receive fast and friendly assistance. Whether it's customer service, technical troubleshooting, administrative support, or content moderation, I take pride in being organized, detail-oriented, and committed to providing an excellent customer experience. 🛠 Customer Support Email Support Live Chat Support Ticket Management Order Management Returns & Refunds Billing Support Customer Retention CRM Management 💻 Technical Support Microsoft 365 Outlook Teams OneDrive SharePoint Entra ID Windows 10/11 Password Resets VPN Printer Issues Hardware & Software Troubleshooting User Administration 🛒 eCommerce Shopify Gorgias Zendesk Freshdesk Reamaze Order Fulfillment Shipping Support Subscription Management Returns & Exchanges 📋 Virtual Assistant Email Management Calendar Management Data Entry Internet Research Documentation Google Workspace Microsoft Office Slack Zoom Notion Trello 🛡 Content Moderation Social Media Moderation Facebook & Instagram Comments Community Management Spam Detection Policy Enforcement Customer Engagement ⚙ Tools Shopify Microsoft 365 Google Workspace Zendesk Gorgias Freshdesk Reamaze NinjaOne HaloPSA ServiceNow Slack Zoom Notion Trello Canva ChatGPT Claude