Emmanuel Joseph Y.

Hi, I’m EJ Yniesta, an Executive Virtual Assistant and Operations Specialist with 10+ years of experience supporting executives, managing call center operations, and keeping CRM and reporting systems clean, accurate, and leadership-ready. My work combines executive support, call center management, and operational analytics. I currently support senior leadership in a healthcare operations environment, handling calendars, inboxes, CRM updates, reporting, and cross-team coordination so leaders can focus on decisions instead of day-to-day execution. I bring a strong background in call center and workforce operations, where I supported large, distributed teams and worked closely with managers and leaders to monitor and improve performance. I’ve handled team KPIs, service levels, productivity metrics, adherence, utilization, and performance trends, and I’m comfortable reviewing dashboards, identifying gaps, and flagging risks early before they impact results. I’ve partnered with operations and leadership to keep teams aligned on targets and expectations. On the CRM and reporting side, I’ve worked extensively with Salesforce and HubSpot, maintaining clean pipelines, updating records, supporting data hygiene, and building dashboards used for leadership reviews. I create reports that clearly show pipeline health, activity, productivity, and operational KPIs, making it easy for leaders to understand what’s working and what needs attention. I also support project and operations coordination, including healthcare initiatives and real estate projects, where I track tasks, manage documentation, coordinate stakeholders, and ensure timelines and follow-ups are handled consistently. My working style is calm, structured, and detail-driven. I work independently, communicate clearly, and focus on consistency, accountability, and follow-through. Clients work with me when they need someone who understands executive support, call center dynamics, team KPIs, and CRM systems, and can keep all of it running smoothly. If you’re looking for an Executive VA who can support leadership while keeping teams, metrics, and systems aligned, I’d be glad to connect.