Carlos L.

Over 9 years of career as Team Leader for Customer Service and as Operations Manager (International Customers) for international companies. Skills: KPI's monitoring, coaching, monitoring and control of the department of customer service, performance evaluations, continuous improvement, Experience in customer service for accounts like Ford, Expedia, etc. Fully bilingual (English / Spanish), management reports and statistics, customer complaints resolutions and escalations, audit service quality, Coaching Techniques, Action Plan Elaboration, worked as a manager for different projects supervising and assigning tasks on each project. Fraud prevention Lead of the financial investigation unit, for Ria Money transfer company. Fast learner, Proactive, results driven. Computer Science studies, Knowledge of C# and Java, SQL.