Deo Ceneil E.

Ticket Puller | Fulfillment | Data Entry | General VA | Customer Service - Handled multiple clients pulling manually on SeatGeek, FIFA events - Creating an account for TM - Doing Event Research for profitable tickets - Pricing on event list using Brokernerds, Ticketvault Overview: With over 8 years of extensive experience in customer service and technical support roles, I am well-equipped to provide exceptional assistance to clients worldwide. My expertise lies in delivering top-notch phone, email, and chat support to customers across the United States, Canada, and Australia, spanning businesses of all sizes. Whether troubleshooting technical issues or resolving inquiries promptly, I am dedicated to ensuring customer satisfaction and fostering positive relationships. Key Skills: • Proficient in providing multi-channel support (phone, email, chat) • Strong technical aptitude with troubleshooting expertise • Excellent communication skills tailored to diverse audiences • Proven track record of resolving customer issues efficiently • Ability to adapt to various CRM and ticketing systems • Detail-oriented with a focus on accuracy and quality assurance Services Offered: * Ticket Pulling, Fulfillment, Event Research, Ticketmaster account creation, Listing of Tickets etc. • Customer Support: Providing timely and courteous assistance to address customer inquiries, concerns, and technical issues across multiple platforms. • Technical Troubleshooting: Resolving software, hardware, and connectivity issues through systematic problem-solving techniques and effective communication. • Email Management: Managing and responding to email inquiries promptly with professionalism and attention to detail. • Chat Support: Engaging customers in real-time chat sessions to provide immediate assistance and ensure a seamless user experience. • CRM Maintenance: Updating and maintaining customer records and interactions within CRM systems to ensure accurate and up-to-date information. Why Choose Me: • Proven track record: With 7 years of hands-on experience, I have a track record of exceeding customer expectations and delivering exceptional support. • Versatility: Whether it's handling technical inquiries or addressing general customer concerns, I am adaptable and capable of handling diverse tasks efficiently. • Client-focused approach: I prioritize customer satisfaction and strive to build positive relationships through attentive service and effective problem-solving. • Availability: I am dedicated to being responsive and available to assist clients whenever they need support, ensuring timely resolution of issues. If you're seeking a dedicated and skilled customer service and technical support specialist to elevate your business's support operations, I am here to help. Let's collaborate to deliver outstanding service and enhance customer satisfaction together.