Michelle V.

VA / Project Manager / HVAC Dispatcher / Customer Service

• Over 15 years of experience in customer service with a strong focus on customer satisfaction. • Proven ability to manage daily operations and account for finance and sales tasks. • Trained in Sydney, Australia, for provisioning and customer service; initiated a project to outsource customer service to Manila Philippines. • As a Project Manager, ensures the team is up to date with new policies and procedures and consistently meets targets. • Maintains confidentiality, actively participates in team meetings, promotes team spirit, and adheres to core standards. • Experienced in Dispatching, Accounts Receivable (AR) and Accounts Payable (AP) transactions, report generation, and data management. Go HighLevel Champion