Amir A.

Highly motivated and hardworking individual with a strong desire to learn. Proactive, dependable, and driven by a "get it done" mindset. Possesses excellent computer skills and consistently demonstrates a "can do, will do" attitude. eCommerce experience: • Order Fulfillment via Shopify, Aliexpress • Create a Shopify store from scratch • Complete Store Management • Admin Support • Customer Service • Shopify/Etsy/Printfy listing with variations. • Writing Product Description & SEO Friendly Title • Social Media Management • Email Handling/Management • Graphics Design • Dispatching • Routific experience • Tookan Customer Service Experience •8 Years of Industry Experience: Worked in customer service across various industries, developing a deep understanding of diverse customer needs. •Customer Support Management: Managed multiple customer support channels, ensuring timely and effective resolution of customer inquiries and issues. •Complaint Resolution: Successfully handled and resolved numerous customer complaints by adhering strictly to company policies, ensuring customer satisfaction. •Process Redesign: Contributed to the redesign of customer service processes to improve efficiency and service quality. •Vendor Relationship Improvement: Improved relationships with vendors by addressing concerns and facilitating smooth operations. •Team Leadership: Led customer service teams, providing guidance, training, and support to ensure high performance. •Technical Support: Provided technical support to customers, troubleshooting and resolving product or service- related issues. •Email and Chat Support: Proficient in handling customer inquiries and issues through email and chat platforms, ensuring clear and effective communication. •Data Entry and Voice Communication: Skilled in accurate data entry and effective voice communication, maintaining high standards of customer service. •Policy Implementation: Implemented company policies in customer service operations, ensuring compliance and consistency in service delivery. •Employee Training: Trained new customer service agents, equipping them with the skills and knowledge required to excel in their roles. My goal is to provide exceptional service and support to clients seeking professional assistance. I am looking for opportunities in a company that offers training and career growth, where I can develop professionally while fully utilizing and enhancing my skills, knowledge, and experience to meet the challenges of today’s evolving work environment. If you believe I am the right fit for your project or team, please feel free to reach out. I would love to connect with you. Thank you for taking the time to review my profile.