Kristina Viktoria Mikaela R.

⚡⚡⚡⚡⚡ CUSTOMER SERVICE SUPERSTAR ⚡⚡⚡⚡⚡ Hi, thank you for visiting my profile. I have 6 years of experience in Customer Service (Live Chat and Email Support) With E-commerce background mainly using Shopify, Freshdesk, Zendesk, Gorgias and other platforms to assist customers with their order status, delivery, and refund request. The approach I take to dealing with conflict is unique in that I combine listening with negotiation to understand the customer's perspective. I am exposed to handling real-time complaint escalations. Acknowledgment must always come before up-selling. I can then highlight a product's strengths to maintain business and regain satisfaction. I am patient, professional, and able to learn about a product quickly. Providing good customer service is one of my areas of expertise. It feels good to know that customers will be leaving the conversation happy and satisfied that their inquiries are resolved to leave a positive score. I am also a Civil Service eligible in both sub-professional and professional. Here are my areas of expertise : ✔Shopify ✔Outlook ✔Gorgias ✔Freshdesk ✔Zendesk ✔Google spreadsheet ✔Ali express ✔Alibaba ✔Amazon ✔Reamaze ✔Trello ✔Asana ✔Keap I work well under minimum supervision, highly trainable, receptive to feedback, and always aim to exceed expectations. My main advantage is I continuously learn every day and always keep myself updated with the changes. I always want long-term relationships with my clients and I value every project that has been given. I can assure you that I will never let you down in terms of professionalism. Best Regards, Kristina