Claufen C.

Windows and Office 365 Support. IT Technical Engineer, Answer phone calls and troubleshoot customer's computer problems via RMM such as ConnectWise, SolarWinds N-Able, Datto rmm, Anydesk, TeamViewer, Atera, LogMeIn Rescue, Quick Assist, and Google Chrome RDP. Ticketing systems like Rave, ConnectWise Manage, OSTicket, Zoho, Autotask, and others. Administration support for Active Directory, MS 365, MS Office 365, and other desktop problems. System Analysis and provide feedback to Dev's Team. Document everything using ITGlue and OneNote. Reinstall Operating System. Set up email on outlook and their mobile device both android and iOS. Troubleshoot outlook problems, and many others.