Ab S.

Five9 Certified Partner specializing in outbound dialer performance. If your contact rate is low, your numbers are getting flagged as spam, agents sit idle between calls, or your campaigns were set up once and never tuned, that is the work I do most and do best. I run FixPath LLC, a US-based Five9 practice. I do the engineering myself with a small team behind me for support, so one person owns the build and you still have coverage after go-live. 10+ years in contact centers and 100+ Five9 projects across home services, healthcare, BPO, SaaS, retail and utilities. Dialer work I take on: • Predictive, power and progressive campaign tuning: pacing, AMD, timeouts, retry and redial rules • List strategy: prioritization, time-zone and time-of-day logic, dispositions that actually drive the next attempt • Caller ID reputation: local presence, number pools, rotation and spam-flag recovery • Compliance-minded campaign design (TCPA, DNC, calling windows) with reporting your managers can read • Dialer audits: I go through your campaigns, lists, dispositions and reports and hand you a written list of what to change and why Around the dialer: • IVR / IVA: call-flow design, Studio scripting, prompts, transfer and abandon reduction • Salesforce / CRM: adapter setup, screen pops, click-to-dial, activity logging and the data design between Five9 and the CRM • Workflow Automation (WFA): event-driven workflows for recordings, transcripts and back-office handoffs • AI in the workflow: call scoring and summaries written back to your CRM, fixed-prompt decision steps, self-hosted when the data has to stay on your infrastructure • Digital: SMS, chat and email routed and reported the same way as voice • Managed services: month-to-month support where the hours can also be used for implementation work, which most providers do not allow How I work: a short discovery call so we agree on scope and what "done" looks like, fixed-price milestones, and documentation of every campaign, flow and config change so your team can maintain it without me. I go after the numbers you already watch: contact rate, connects per hour, abandons, idle time, handle time. Start with a free dialer audit. Send me a short description of your Five9 setup and what the dialer is doing today, and I will come back with what I would change, in what order, and what it would cost. No commitment on your side until you have that in hand.