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Lori-Ann P.

Lori-Ann P.

Customer Support & Client Communication Specialist

Hi, I’m a remote Customer Support and Client Communication Specialist with hands-on experience in handling customer interactions, follow-ups, and payment/lead communication in a fast-paced environment. I help businesses stay connected with their customers and leads by providing clear, professional, and consistent communication that improves response rates, customer satisfaction, and conversions. My strengths include: * Customer support and issue resolution * Lead follow-up and client communication * Payment reminders and account follow-ups * Handling objections and maintaining professional conversations * Strong written and verbal communication I am reliable, detail-oriented, and comfortable working independently in remote environments. My goal is to help businesses improve communication and never lose opportunities due to missed follow-ups.

🇯🇲Montego Bay, Jamaica$15/hr30% JSS4.97 (4)Since Jul 2019

Earnings and projects

MRR
$1.7k

Last 6 months ÷ 6

World#27,257 / 412k
🇯🇲Country#81 / 1,010
Revenue, last 30 days
$1.7k

Last 6 months: $10k

World#25,574 / 412k
🇯🇲Country#86 / 1,010
Total earnings
$88k

Billed in all: $90k

World#44,857 / 412k
🇯🇲Country#136 / 1,010
Per project
$18k

$5.2k in the last 6 months

World#7,242 / 412k
🇯🇲Country#36 / 1,010
Projects, last 6 months
2
0% fixed100% hourly
World#88,918 / 412k
🇯🇲Country#127 / 1,010
Projects in all
5

Across 7 contracts

29% fixed71% hourly
World#266,042 / 412k
🇯🇲Country#495 / 1,010

Earnings, last 30 days

$90.3k+$1.7k earned in the last 30 daysBilled in all, before Upwork's fee · drag across the chart to see what was earned in any stretch
$88k$89k$90k$91kOct 8Oct 23Nov 7

Skill rankings: Top 7% in Time Management

Ranked by MRR among everyone on Upwork with the skill.

  1. #50Multitasking598 freelancers · 🇯🇲 #3Top 8%
  2. #116Time Management1,763 freelancers · 🇯🇲 #1Top 7%