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Stemarie Gertrude M.
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Stemarie Gertrude M.

Customer service support

Are you looking for a versatile Virtual Assistant who can handle both creative and administrative tasks with professionalism and precision? I bring years of experience as a General Virtual Assistant with a strong background in digital marketing, lead generation, and healthcare BPO support. My goal is to help business owners and busy professionals save time, stay organized, and scale smarter. ✅ What I bring to the table: 🔹 Marketing & Branding Expertise – As a former Head of Marketing, I managed social media strategies, planned content calendars, and executed campaigns that drove engagement and visibility across multiple platforms. 🔹 Lead Generation Specialist – I help businesses build strong sales pipelines through effective lead research, outreach, CRM updates, and calendar scheduling. Whether you need cold email outreach or data entry into HubSpot or Zoho, I’ve got you covered. 🔹 Healthcare BPO Support – With a solid background in healthcare accounts, I’ve handled medical billing, insurance claims, appointment setting, and patient support—ensuring accuracy, confidentiality, and compassionate service. 🔹 E-commerce & Real Estate Support – Product listings, order tracking, MLS updates, transaction coordination, and client communication. 🛠️ Tools I use regularly: CRM: HubSpot, Zoho, Salesforce Communication: Zoom, Slack, Gmail, Outlook Social Media: Facebook, Instagram, LinkedIn, Canva Admin: Trello, Asana, Google Workspace, Microsoft Office Platforms: Shopify, Amazon Seller Central, MLS I am organized, tech-savvy, and proactive — always focused on delivering high-quality results and long-term value to your business. Let’s talk about how I can help streamline your workflow and support your business growth!

🇵🇭Iloilo City, Philippines$4/hr100% JSS4.88 (3)Since Jul 2019

Earnings and projects

MRR
$967

Last 6 months ÷ 6

World#49,766 / 412k
🇵🇭Country#9,361 / 56.3k
Revenue, last 30 days
$0

Last 6 months: $5.8k

Total earnings
$14k

Billed in all: $14k

World#169,306 / 412k
🇵🇭Country#27,810 / 56.3k
Per project
$7k

$2.9k in the last 6 months

World#24,493 / 412k
🇵🇭Country#5,845 / 56.3k
Projects, last 6 months
2
0% fixed100% hourly
World#88,918 / 412k
🇵🇭Country#8,168 / 56.3k
Projects in all
2

Across 3 contracts

0% fixed100% hourly
World#328,886 / 412k
🇵🇭Country#36,738 / 56.3k

Earnings, last 30 days

$14.4kNothing earned in the last 30 daysBilled in all, before Upwork's fee · drag across the chart to see what was earned in any stretch
$14.2k$14.4k$14.6k$14.8kOct 8Oct 23Nov 7

Skill rankings: Top 14% in Communication Skills

Ranked by MRR among everyone on Upwork with the skill.

  1. #76Alternative Dispute Resolution316 freelancers · 🇵🇭 #44Top 24%
  2. #182Fraud Detection629 freelancers · 🇵🇭 #135Top 29%
  3. #284Technical Project Management1,684 freelancers · 🇵🇭 #73Top 17%
  4. #292BPO Call Center1,567 freelancers · 🇵🇭 #157Top 19%
  5. #304Communication Skills2,224 freelancers · 🇵🇭 #131Top 14%
  6. #798Bank Reconciliation4,687 freelancers · 🇵🇭 #264Top 17%
  7. #1,070Scheduling6,335 freelancers · 🇵🇭 #509Top 17%
  8. #2,952Email Support14,954 freelancers · 🇵🇭 #1,861Top 20%