Efren Joseph P.

Experience: IT Operations Team Lead IT Operations Support Specialist (Phone, Chat, Remote Access, Email) VIP/Tier 2 Support (Chat, Email) Senior Technical Support Network Services (Phone, Chat, Remote Access, Email) Technical Support Representative (Phone, Remote Access) Cisco Networking PC, IPTV, IP Phone (Avaya, Cisco), Network, Email (Outlook, webmail) Troubleshooting Software/Tools: Freshservice, Freshdesk, ServiceNow, Microsoft 365, TeamViewer, HP SMS, CRM(Siebel), BOMGAR, Citrix, VMware, MS Office, Outlook, Skype, Google Drive/Docs/Sheets, Zendesk, Slack, Linux (Intermediate), Photoshop (Intermediate), AutoCAD (Basic), Canva (Beginner), Trello (Beginner) Strengths: • Good leadership, planning and strategy skills. • Can easily adapt and learn quickly • Strong communication skills, both written and verbal • Ability to multi-task and meet timelines on deliverables • Initiative-taker, sense of urgency, and works well under pressure • Strong attention to detail Education: BS in Computer Engineering Languages: English (Fluent) Filipino (Native)